Sunday, December 27, 2015

Server Status on Dec 27, 2015

Hello all,

Today we experienced connectivity issues from 10:27 UTC to 12:47 UTC, and that caused our server unreachable from the outside. The backend cron processors were still partially functional.

The service is up and running again now. All the missing cronjob executions are rerun once (to make sure important cronjobs e.g. backup are better executed late than never).

As a compensation for the down time, we're sending 10% of your plan price to your account balance. For example, Silver account ($10 / year) will get $1 compensation, and Gold account ($20 / year) will get $2 compensation. It's worth about 36 days of service. You can check your account balance at Account > Overview.
That account balance will be automatically calculated and used when you upgrade/renew your account.

We're sorry for the inconvenience that caused, and we're working on improving our service so it won't happen again.

Thank you for understanding and using our service :-)

Best regards,
Nguyen An Thuan.

Monday, December 21, 2015

New support ticket system

Hi there,

We're receiving several emails a day, and it becomes hard to track emails from SetCronJob users. Some emails are lost in our inbox, and users got late response. So we decided it's time to get a professional support ticket system, for tracking our emails better.

After testing many services out there, we decided to go with Zendesk. Simply because it works, and it supports mobile devices.

You can now get in touch with us via 5 channels:
- Email directly to
- Use our contact form, the emails will be sent to our support system too
- Click the Help button in the bottom-right corner and leave us a message
- Facebook page SetCronJob
- Twitter account SetCronJob

All these channels will be handled by our new support system, so just leave us a message if you need any help!

Best regards,
Nguyen An Thuan.